Once a new ecommerce website goes live, then the real work commences. While Solutionists’ strategy is to automate as much of the regular site administration as possible, there is still plenty to be done to maximise returns for the website investment. Fortunately, we stick around to help with the ongoing support.

Technical support

Sophisticated software systems operate in a world of constant change.  Browser software, customers, server software, telcos, the internet, computer operating systems and product information are all in constant flux.  This creates problems from time to time and Solutionists have experienced technical staff available to talk you through and fix any problems you might encounter

Maintenance

The software which runs the underlying ecommerce platform is constantly being upgraded and improved.  This ensures that the software stays compatible with the latest infrastructure systems and also provides improvements in usability and additional features to the users.  To ensure that each website can benefit from these developments, Solutionists provide a routine update service for a small monthly fee.

Email campaigns

Email is still one of the most significant drivers of ecommerce revenue.  Solutionists provide fully serviced or DIY email management systems fully integrated with your web store customer database.  We can design and send or you can manage it all yourself.

Hosting

Solutionists provide high availability hosting for our larger stand-alone websites.

The cost and service level is tailored to match your demand levels.  High traffic sites are hosted on multiple servers with common files being delivered from a global CDN. 

Auckland
+64 9 630 3074
 Sydney
+61 2 8355 7014
 Melbourne
+61 3 8579 1330
  Contact Us
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