Mobile eCommerce

Online shopping grew eight times faster than shopping in-store in 2018 (16% growth in online spend vs 2% offline). We are spending more time online and buying more from local retailers. NZ Post has just released their second eCommerce review.

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As an eCommerce solutions partner, we often hear from clients whose eCommerce solutions have failed them. Unfortunately, many businesses are finding out that most of the eCommerce solutions on the market simply cannot handle the complexities of B2B.

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According to Google, B2B buyers are getting younger (46% are 18-34 years old, 22% are 35-44 years old) and are now filling more and more senior roles. In addition, mobile internet usage has exploded. More than 50% off all searches come from mobile devices. This is a big opportunity for your B2B organisation, especially when your buyers are spending more time on their mobiles and tablets than on their laptops.

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Mobile is the new retail hub. The savvy shopper doesn't think in terms of online or offline - they're simply shopping - so why are there still so many retailers without mobile-optimized websites? This disconnect between consumer behaviour and retailer readiness indicates that many retailers struggle to understand how to deliver a unified 'channel agnostic' shopping experience.

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